[
  {"shortcut": "ecorder", "phrase": "Hi [prompt:Customer name],\n\nThank you for your order! Your order #[prompt:Order number] has been confirmed. We will send you a tracking number once your package ships, expected by [prompt:Estimated delivery]. View your order at [prompt:Order URL].", "description": "Order confirmation"},
  {"shortcut": "ecship", "phrase": "Great news, [prompt:Customer name]! Your order #[prompt:Order number] has shipped via [prompt:Carrier]. Your tracking number is [prompt:Tracking number]. Estimated delivery: [prompt:Date]. Track your package at [prompt:Tracking URL].", "description": "Shipping notification"},
  {"shortcut": "ecdelivered", "phrase": "Hi [prompt:Customer name],\n\nYour order #[prompt:Order number] has been delivered! We hope you love your purchase. If you have any questions or concerns, our team is here to help. We would love to hear what you think!", "description": "Delivery confirmation"},
  {"shortcut": "ecreturn", "phrase": "Hi [prompt:Customer name],\n\nWe have received your return request for order #[prompt:Order number]. To return your item, please use the prepaid label attached and drop it off at any [prompt:Carrier] location by [prompt:Deadline]. Your refund will be processed within [prompt:Days] business days of receipt.", "description": "Return instructions"},
  {"shortcut": "ecrefund", "phrase": "Hi [prompt:Customer name],\n\nYour refund of [prompt:Amount] for order #[prompt:Order number] has been processed. You should see it back on your [prompt:Payment method] within 5-10 business days. Thank you for your patience.", "description": "Refund confirmation"},
  {"shortcut": "ecdelay", "phrase": "Hi [prompt:Customer name],\n\nWe wanted to let you know that your order #[prompt:Order number] is experiencing a delay due to [prompt:Reason]. Your new estimated delivery date is [prompt:New date]. We sincerely apologize for the inconvenience.", "description": "Shipping delay notice"},
  {"shortcut": "ecreview", "phrase": "Hi [prompt:Customer name],\n\nWe hope you are enjoying your recent purchase! Your feedback means the world to us. Would you mind taking 2 minutes to leave a review? It helps other shoppers and helps us improve. Thank you!", "description": "Review request"},
  {"shortcut": "ecabandon", "phrase": "Hi [prompt:Customer name],\n\nYou left something behind! Your cart with [prompt:Item] is waiting for you. Complete your purchase today and get [prompt:Discount or incentive]. Your cart is saved at [prompt:Cart URL].", "description": "Abandoned cart reminder"},
  {"shortcut": "ecwinback", "phrase": "Hi [prompt:Customer name],\n\nWe miss you! It has been a while since your last order. Here is [prompt:Discount]% off your next purchase as a welcome-back gift. Use code [prompt:Code] at checkout. Valid through [prompt:Expiry date].", "description": "Win-back campaign"},
  {"shortcut": "ecout", "phrase": "Hi [prompt:Customer name],\n\nWe are sorry to let you know that [prompt:Product name] in your order #[prompt:Order number] is out of stock. We have [cursor] as an alternative, or we can issue a full refund. Please let us know your preference.", "description": "Out of stock notification"},
  {"shortcut": "ecvip", "phrase": "Hi [prompt:Customer name],\n\nBecause you are one of our most valued customers, we are giving you early access to our [prompt:Sale/Collection] before anyone else. Shop now at [prompt:URL] with your exclusive code [prompt:Code]. This offer expires on [prompt:Date].", "description": "VIP early access offer"},
  {"shortcut": "ecwholesale", "phrase": "Thank you for your interest in wholesale pricing, [prompt:Company name]. We offer tiered pricing starting at [prompt:Minimum order quantity] units. Please complete our wholesale application at [prompt:URL] and a representative will contact you within 2 business days.", "description": "Wholesale inquiry response"}
]