[
  {"shortcut": "hotelconf", "phrase": "Dear [prompt:Guest name],\n\nThank you for choosing [prompt:Property name]! Your reservation is confirmed.\n\nReservation #: [prompt:Confirmation number]\nCheck-in: [prompt:Date] from [prompt:Time]\nCheck-out: [prompt:Date]\nRoom type: [prompt:Room type]\n\nWe look forward to welcoming you!", "description": "Reservation confirmation"},
  {"shortcut": "hotelwelcome", "phrase": "Welcome, [prompt:Guest name]! We are delighted to have you with us at [prompt:Property]. Your room [prompt:Room number] is ready. Breakfast is served from [prompt:Time] to [prompt:Time] at [prompt:Location]. Please do not hesitate to call the front desk for anything you need.", "description": "Welcome message on arrival"},
  {"shortcut": "hotelfeedback", "phrase": "Dear [prompt:Guest name],\n\nThank you for staying with us at [prompt:Property name]. We hope you had a wonderful experience. We would love to hear your feedback - it only takes 2 minutes. Your opinion helps us serve future guests better.", "description": "Post-stay feedback request"},
  {"shortcut": "hotelreview", "phrase": "Dear [prompt:Guest name],\n\nThank you for your review of [prompt:Property name]. We truly appreciate your feedback. [prompt:Response to specific comment]. We hope to welcome you back soon!", "description": "Response to guest review"},
  {"shortcut": "hotelcancel", "phrase": "Dear [prompt:Guest name],\n\nYour reservation #[prompt:Confirmation number] for [prompt:Dates] has been cancelled. Per our policy, [prompt:Refund/fee details]. We are sorry to see you go and hope to host you in the future.", "description": "Cancellation confirmation"},
  {"shortcut": "hotelupgrade", "phrase": "Dear [prompt:Guest name],\n\nAs a valued guest, we are pleased to offer you a complimentary upgrade to a [prompt:Room type] for your upcoming stay. This is our way of saying thank you for choosing us. Enjoy!", "description": "Complimentary upgrade offer"},
  {"shortcut": "hotelreserve", "phrase": "Reservation Request\nDate: [date]\nGuest: [prompt:Name] | Email: [prompt:Email] | Phone: [prompt:Phone]\nCheck-in: [prompt:Date] | Check-out: [prompt:Date]\nRoom type: [prompt:Type] | Guests: [prompt:Number]\nSpecial requests: [cursor]", "description": "Reservation request form"},
  {"shortcut": "hotelmaint", "phrase": "Maintenance Work Order - [date]\nRoom/Area: [prompt:Location]\nReported by: [prompt:Name]\nIssue: [cursor]\nPriority: [prompt:High/Medium/Low]\nAssigned to: [prompt:Technician]\nTarget completion: [prompt:Date]", "description": "Maintenance work order"},
  {"shortcut": "hotelgroup", "phrase": "Dear [prompt:Event coordinator name],\n\nThank you for considering [prompt:Property name] for your group event. We can accommodate [prompt:Number] guests and offer dedicated event spaces, catering, and A/V support. Our group coordinator will reach out within 24 hours to discuss details.", "description": "Group booking inquiry response"},
  {"shortcut": "hotelvip", "phrase": "VIP ARRIVAL NOTES - [date]\nGuest: [prompt:Name] | Room: [prompt:Room]\nPreferences: [cursor]\nSpecial arrangements: [prompt:Arrangements]\nLoyalty status: [prompt:Status]\nNotes: [prompt:Any other notes]", "description": "VIP arrival preparation notes"}
]